Privacy Policy

ZIP Driving operates an online platform for learner drivers and driving instructors in the United Kingdom.

For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, ZIP Driving is the controller for the personal data collected through this platform unless stated otherwise.

We may collect account details such as name, email address, password, phone number, role, and login information.

For instructor accounts, we may collect profile details, gender, biography, ADI certificate details, car details, images, availability, selected test centres, publish status, and dashboard activity.

For learners or visitors, we may collect contact details, search activity, instructor profile views, booking or enquiry information, and technical information about device and browser use.

We use personal data to create and manage accounts, display published instructor profiles, help learners find instructors, operate bookings or enquiries, provide support, improve the platform, prevent misuse, and meet legal obligations.

We may use technical and usage information to maintain security, diagnose faults, understand platform performance, and improve user experience.

We process account, profile, booking, and enquiry data where it is necessary to provide the service or take steps requested before providing the service.

We process some data where we have a legitimate interest in running, securing, improving, and promoting ZIP Driving, provided those interests are not overridden by your rights.

We process data where needed to comply with legal obligations. Where we rely on consent, you can withdraw that consent at any time.

When an instructor publishes their profile, selected profile information may become visible to the public, including name, bio, profile image, car details, car images, availability, and test-centre coverage.

Instructors can unpublish their profile from the dashboard. Some data may still be retained where needed for account records, security, legal compliance, or dispute handling.

We may share personal data with service providers who help us host, secure, maintain, analyse, or operate the platform.

We may share relevant information between learners and instructors where needed for enquiries, bookings, lessons, support, or dispute resolution.

We may disclose information where required by law, regulators, courts, law enforcement, professional advisers, or to protect users and the platform.

Some suppliers may process data outside the UK. Where this happens, we will use appropriate safeguards required by UK data protection law, such as adequacy regulations or approved contractual protections.

We keep personal data only for as long as needed for the purposes described in this policy, including account operation, legal compliance, security, accounting, dispute handling, and platform improvement.

Retention periods may vary depending on the type of data, account status, legal requirements, and whether there is an active issue or dispute.

Under UK data protection law, you may have the right to access, correct, erase, restrict, object to processing, request portability of your personal data, and withdraw consent where processing is based on consent.

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

We use reasonable technical and organisational measures to protect personal data, including account authentication, access controls, and secure hosting practices.

No online service can guarantee absolute security, so users should keep passwords confidential and tell us if they suspect unauthorised account access.

ZIP Driving may use cookies, local storage, and similar technologies to keep users signed in, remember preferences, protect accounts, understand usage, and improve the platform.

Where legally required, we will ask for consent before using non-essential cookies.

ZIP Driving is intended for people who are old enough to arrange driving lessons or provide driving instruction in the UK.

If we learn that personal data has been provided by someone who should not use the service without appropriate permission, we may delete or restrict the relevant account or information.

We may update this Privacy Policy from time to time.

When changes are material, we will take reasonable steps to make the updated policy available before or when it takes effect.

To exercise your rights or ask questions about this Privacy Policy, contact ZIP Driving using the contact details provided on the platform.